Privacy Policy
Last updated: 23 October 2026
1. Who we are
Cozy Supply Company Limited ("we") is the controller of personal information collected through this website. Contact: through the contact form on our website.
2. Information we collect
- Enquiries: name, email, phone and the project details you send us through the contact form.
- Orders and projects: delivery address, site details and payment information needed to fulfil your order.
- Smart-care products: if you purchase fall-detection or monitoring features, event data and alert contacts you provide. Our fall detection is designed to work without cameras or images.
- Website usage: basic technical data such as browser type and pages visited, if analytics are enabled.
3. How we use it
To respond to enquiries, prepare quotes, design, manufacture and install your products, provide support and warranty service, send service notices, meet legal obligations, and improve our website. We only send marketing if you have agreed to it.
4. Sharing
We share information only with service providers who help us operate (for example installers, delivery companies, payment processors, hosting and messaging providers), or where required by law. We do not sell personal information.
5. Retention
We keep information only as long as needed for the purposes above and to meet legal, tax and warranty requirements.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your information, to object to processing, and to withdraw consent. Send us a request through the contact form.
7. Security
We use reasonable technical and organizational measures to protect your information, but no system is completely secure.
8. Cookies
This site uses only the cookies and similar technologies needed to run it and, where enabled, to understand how it is used. You can control cookies through your browser settings.
9. Changes
We may update this policy and will post the new date at the top of this page.